A note to readers...

Due to an increased focus on operations over at Event Safety Consultants, activity on this website will be substantially slower for the foreseeable future. Although the blog may be dormant, Sytelabs is still open for business and available to discuss new opportunities. Contact us to learn more.

Thursday, June 30, 2011

A topic so important it gets its own blog.








For those of you who have been following this site over the last few years, you know by now that I try to cover a wide variety of event-related issues. Production ideas, social media, my own half-baked commentary...if it has any relevance to the world of event production and management, I'll likely throw in my own two cents at some point. Until now, this has also included a number of discussions regarding creating and managing safe events.

No longer.

I'm not giving up on writing about the subject. Rather, I've come to realize that the topic of event safety is so important to all aspects of our industry that I'm giving the subject its own online home.

Event Safety Consultants

Not only will I be writing about all facets of event safety at this new website, I've spun most of my safety-related event services off into a new consultancy of the same name. This in no way means that Sytelabs is history...I'll still be writing frequently for this site as well. Rather, this move allows me to streamline both operations and provide the exact information and services you're looking for.

That, and I'm obviously a glutton for punishment.

Be sure to check out the new site at http://www.eventsafetyconsultants.com. You'll find links to our dedicated Facebook and Twitter accounts there as well. Thank you for your patience and support as I get this new venture up and rolling.

Mahalo.

Monday, June 27, 2011

A Good Neighbor - Events in Residential Areas








Having spent nearly a decade in Chicago, few things signify summer to me more than the beginning of “street festival season”. For you outsiders, Chicago sanctions dozens of street festivals throughout the city’s various neighborhoods during the summer months, often several over the same weekend. The size and scope of each event varies...some are music-centric, others geared towards one of the city’s many ethnic groups. Whatever their focus, the festivals are (mostly) well done, modestly priced, and a fun way to spend a Saturday evening.

That is, unless you happen to live near one of these festivals. If you do, your impressions may be decidedly darker - a weekend filled with unrelenting noise, impossible parking, rampant litter, and (undoubtedly) drunk patrons. These problems are standard fare for most event producers. For those living in the neighborhood, however, they may prove to be an frustrating seasonal headache. It may be easy to brush off their complaints as frivolous, or merely the grumblings of a few boring old saps. However, as anyone who has been caught in their sights will tell you, vocal neighbors are usually involved in (if not the leaders of) the neighborhood association. For an outsider conducting business in the neighborhood, the neighborhood association might as well be the mafia - please them, or face the consequences.

All of this is beside the point, however. As event producers, it’s our responsibility to not only produce a safe and successful event, but to act as good-will ambassadors for our company, our clients, and the profession. Without securing buy-in from (and protecting the interests of) your event’s neighbors, you run the risk of damaging your reputation, and potentially hindering the chances of future events at that location. To prevent such an outcome, taking the following steps will go a long way to ensuring harmony with the locals.

Involve neighbors in the planning process - from the beginning stages of your event, you should make every effort to include the neighbors of your event site in the planning process. You don’t need to brief them on every last detail. However, a courtesy meeting outlining the scope, timeline, and activities of your event should be held with your site neighbors early in the planning process, with ample opportunity for them to address any concerns they may have. They’ll likely appreciate the consideration, and may be able to offer a number of helpful suggestions to help your event operate better. After all, they LIVE there...you’re just crashing for the weekend.

Protect their interests and assets - Since you’re essentially holding an event in their back yard, it should be your responsibility to ensure that your guests don’t cause problems for the neighbors. Even if it isn't “necessary”, I highly recommend scheduling several roving, visibly-marked security teams to patrol the event parameter and surrounding neighborhood. Although their authority may be limited by law (that is, they’re unable to explicitly step in on situations outside of the event site), their presence will act as a deterrent to troublemakers. Similarly, I suggest placing garbage cans in the immediate vicinity, monitor them throughout the event, and send a housekeeping team around following the event to do a quick cleanup of any driveways and lawns (even if the trash isn't specifically from your event).

Reward their cooperation - If your neighbors have been gracious enough to contribute to the event process (or even if the haven’t), I recommend making an effort to reward them for their cooperation. Methods may include tickets to the event, event and/or company swag, or even a simple thank you card. Anything that lets them know that you appreciate them letting you set up shop for the night.

Even if you take these precautions, chances are you’ll still receive some complaints from a neighbor or two - some people are just hard-wired to complain. Be gracious and apologetic to these folks, listen to their concerns honestly, and make sure they’re the first people you contact when you begin planning your next event. Your attention to them will go a long way to winning them over in the future.

Sunday, June 19, 2011

Is your blog filling a need...or just filling space?








Once upon a time (say, the mid-nineties), having a static webpage for your brick-and-mortar business was a groundbreaking concept. In that era of Pentium 2 processors and dial-up internet, simply having a "virtual" place to hang out your shingle was enough to set you apart from the crowd. Never mind that most of these early sites were little more than phone book advertisements with really awful color-schemes - they were a means of getting a leg-up on your competition and to show how "cutting-edge" an operation your business was.

As the internet evolved, however, many companies soon realized that to maintain their competitive edge and attract new customers (not to mention secure that elusively high search-engine rank), they'd need to provide something more to the public than the online equivalent of a business card. So, one by one, businesses took a page from the thousands of personal online journals that were popping up daily. They started company blogs (as they're now known). Most of them were frankly awful, rarely updated and devoid of any useful information.

Many of them still are.

For these businesses, the company blog is not considered a component of their overall marketing strategy, but simply another tab to keep their websites from looking anemic. Lacking any defined strategic intent, they pay little mind to the golden rule of business communication - having a purpose, and filling a need. Instead, they banish their blog to the equivalent of web page Siberia (the far right tab, out of sight and usually reserved for an unnecessary contact pages and "useful" links). They fill it with the latest press releases and company news, none of which has any real relevance to their readers. They provide nothing to help educate, entertain, or inform. They simply make noise for fear of silence, that sickening quiet that insinuates dormancy and bruises your search engine rank.

Has Google made you afraid of the silence?

You would think that more than a decade since the first "modern" business blogs launched, the concept of providing REAL value to potential customers be second nature to virtually all companies. Yet they're still out there...the dinosaurs of the internet, still viewing their website as a cheap billboard, a one-way communication channel, a necessary evil. Worst of all, they make no concerted effort to actually provide users with something they can take with them. They're not filling a need with their blog...they're simply filling space. The effects of this approach are obvious to anyone who spends a good deal of time on the web - no matter how state of the art their operation may be, their company looks outdated and out of touch. And is invariably ignored for their lack of value.

If you've decided to spend time on maintaining a "company blog" on your website, make sure that you're not simply making noise. If you can't identify the purpose of your blog (or of a particular post), then it may be better to say nothing at all, bag the blog, and focus your efforts on something more comfortable or familiar. Believe me, the few rank-positions you may lose aren't worth the time and reputation spent on disconnected and sub-par content. After all. there's no rule that states your company needs to have a blog on its website. Nowadays, it may set you apart from the pack.

Although there should be a rule against it much of the time.

Our Week on the Web – 2011-06-19

Sunday, June 12, 2011

10 Commandments of Live Event Production








1) Thou shall not place any priority above the safety of guests and employees.

2) Thou shall educate your employees well, and never withhold critical training for political or budgetary reasons.

3) Thou shall not blatantly disregard customer complaints. Even if there's little you can do to rectify the situation, a sympathetic ear can save you hours of trouble down the road.

4) Thou shall leave your event site exactly as (if not better than) you acquired it, so as not to ruin future opportunities for other producers.

5) Thou shall make a good-faith attempt to include neighbors of your event site in the initial planning process, listen honestly to their concerns, and be open to reasonable concessions so as to minimize any impact on their daily operations.

6) Thou shall always conduct yourself professionally in all circumstances, with all people, and at all times while in public. Cursing, yelling, or crude horseplay is never acceptable, regardless of how "extreme" your event may be. Especially when children are present.

7) Thou shall always provide an acceptable number of restroom facilities.

8 ) Thou shall provide an equally acceptable number of trash and recycling units.

9) Thou shall be diligent in MAINTIANING THE CLEANLINESS of aforementioned amenities.

10) Thou shall always have a written event plan made available to all operating staff. Withholding critical information from employees for any reason, be it intentional of unintentional, is absolutely unforgivable.

Our Week on the Web - 2011-06-12

Sunday, June 5, 2011

Six Terrible, Horrible, No Good, Very Bad Trends In Online Media








(with apologies to Judith Viorst)

The following is a decidedly personal rant, full of vulgarity and sure to offend someone. If this offense puts a stop to any of the following practices, then my work is done. I make no apologies)

Brothers and Sisters,

Now that social media has become widely used by virtually everyone in the event industry, some disturbing trends have developed that threaten to sour our once Utopian digital playground . These practices run the gamut from being simply lazy to extremely inconsiderate to the public at large . All efforts should be made to stop them:

Re-posting plugins for wordpress - once upon a time (i.e. a few short years ago), if you wanted to update your blog and keep your readers engaged, there was really just one way to do it - create new, interesting content on a regular basis. Now, thanks to the wonders of technology, you can sit back, get fat, and delegate the task of updating your website to a slew of new content-management plugins. These tools (no, I won't tell you their names) will automatically cycle through your blog's archives and churn out one of your old posts on a set schedule. Never mind the fact that the post itself is two years old and no longer has relevance to your readers - it's an update, which is sure to appease the Google Gods, right? It's like re-serving frozen old meatloaf when guests drop by - it may have been good once, but now it just shows that you're lazy and disrespectful. Cook something fresh, or stick to carry out. Some might argue that by re-publishing their old content, they're doing so for the benefit of those who may have missed it the first time. However, the vast majority of new readers will dig deeper into your archives if they like what you have to say. So please stop force feeding them your leftovers and get cooking.

Outsourcing the company blog to interns - Interns are a great resource for the event professional. They're young, ambitious, and usually cheap. Best of all, they're ideal for handling all of those tedious but necessary tasks you no longer have time to handle yourself. One of these tasks should NOT include maintaining your company's blog. Do you really want an unpaid, inexperienced intern to be the voice of your company on the web? Yes, they may be extremely intelligent and driven. However, unless they're a remarkably gifted writer, you're placing the keys to a very expensive car (your public image) in the hands of a brand new driver. Besides, if your intern is so spectacular that you feel comfortable handing your messaging over to them, they shouldn't be interns at all. Stop being cheap, and hire them.

Re-Tweet Sycophants - We all know at least one. The Re-Tweet Sycophant is that obnoxious sort of Twitter user who re-tweets EVERYTHING their "idol" puts out there (usually someone they perceive as more influential in the industry). This doesn't simply include their idol's own posts (I can forgive that, within reason), but every link, photo, and musing that they send down the wire. Like desperate children begging for their parents affections, the intent of this practice is obvious...to suckle a bit of favor and goodwill out of someone they admire (or at least, hope will return the favor sometime and increase the sycophant's "stature" among their peers).

Credit where it's due - So, you've just read a brilliant, thought-provoking article from an author other than the one who tweeted it, and you want to share it with your own followers. Instead of simply re-tweeting it, how about tweeting the link out yourself and letting the one who actually put in the hard work writing the damn thing retain most of the credit (rather than the one who simply barfed it out to you)? Although I'm all for re-tweeting a link to someone's own content, I think that there should be a one tweet rule on forwarded links. Then again, the Re-Tweet Sycophants might complain...

Twitter Parrots - Parrots are amazing birds - beautiful, intelligent, and in some select cases, even able to "speak". The thing about them, though, is that they can only say a few things, but they'll say them over...and over....and over. Twitter parrots are much the same way. Usually larger companies and media outlets who haven't quite grasped the technology, they insist on treating it as they would "old media", by regurgitating the same post out on a daily basis ( Follow X for the latest in X, #everydamngroupwecanthinkof). Come on, people...at least make a feeble attempt to REWORD your message now and then.

Hashtag abuse - the online equivalent of talking loudly on your cellphone and ruining everyone's dinner, Hashtag abuse is the practice of carrying on lengthy personal back-and-forths while inexplicably hashtagging your messages, so as to subject an entire Twitter list to your banalities. I understand that you're both professionals, and that you may be talking about a professional matter. But context in Twitter is quickly lost unless you've been following the conversation the entire time. And I hate to tell you this, but that's only the two of you now. So if it doesn't have relevance to the group (even if it once did), bag the tag and take it offline.

Elimination of the aforementioned habits will go a long way in improving everyone's online experience, and save you all from additional rants in the future.

Maybe.

Sincerely,

Your friend at Sytelabs Event Strategies

Our Week on the Web - 2011-06-05

Our Week on the Web - 2011-06-05