A note to readers...

Due to an increased focus on operations over at Event Safety Consultants, activity on this website will be substantially slower for the foreseeable future. Although the blog may be dormant, Sytelabs is still open for business and available to discuss new opportunities. Contact us to learn more.

Sunday, October 30, 2011

What Producers Can Learn From "Occupy Wall Street"








I’ve always made an effort to remain as apolitical as possible on this blog. Not only are politics irrelevant to my chosen subject, I’ve learned that there’s no quicker way of turning off half of your readership than interjecting political opinions where they don’t belong. It’s with this in mind that I’ve remained silent thusfar on the “Occupy Wall Street” movement. Despite being billed as a “non-partisan” event, it’s been reviled, ridiculed, and/or co-opted by the entire political spectrum, to the point where the mere mention of it elicits some measure of passionate response.

However, there’s one aspect of these protests that I find particularly relevant to the event industry, one that challenges a notion many producers (including myself) have been indoctrinated with for the entirety of our careers.

If you want your event to be successful, fostering an organic emotional cohesion is more important than establishing consistent message, theme, or branding cohesion. In layman’s terms, just shut up and get out of your audience’s way.

Beyond its populist appeal, what has allowed the Occupy Wall Street movement to continually expand its ranks has been a reluctance (or refusal) to define the movement by establishing a unified set of grievances and demands. In fact, a walk through any OWS encampment throughout the country will provide you with nearly as many grievances as there are protesters. Unless their beliefs are exceedingly hateful or disruptive, everyone has been welcomed into the fold. The end result may seem chaotic and directionless, (and may be in some respects), but there’s no doubt that this has resulted in a larger, more impassioned base. Although this openness may prevent the movement from gaining larger political traction, there’s no doubt that it has gotten the attention of the entire world, and sewn the seeds of a larger movement that will outlast these first few protests.

As producers, we spend a lot of time and energy worrying about controlling our event’s “image” - whether our branding is completely consistent, our messaging aimed with the utmost of accuracy, even down to the emotions the color of our lighting is meant to evoke in our guests. I certainly won’t discount this level of attention, especially since that’s precisely what our clients hire us to do. But what I believe OWS shows us is that such careful scripting may actually hinder our events prospects to grow and connect with a wider audience. Every little thing doesn’t need to be planned, cohesive, and slick to be effective. We shouldn’t always feel the need to guide our audience to what we believe they should think or feel. Sometimes, it may be better to leave the talk of concepts and strategies at home, and simply create a welcoming environment that invites your audience to define their own experience.

Our Week on the Web - 2011-10-30

Sunday, October 23, 2011

Handling Media Emergencies








No matter how thorough and careful of producer you may be, you will undoubtedly encounter a situation during your career that triggers what I’ll refer to as a “Media Emergency” - that is, an incident which has enough public importance that the news media sees fit report it. I use the term “importance” loosely - artist cancellations, weather incidents, high-profile resignations, even controversial remarks by the performing artists can all send the media to your doorstep with little forewarning. When such an incident occurs, it’s critical that you have measures in place to deal with both the media’s inquiries and your staff’s response to them.

Develop a comprehensive emergency communications plan - You should never wait until a media emergency occurs to determine how you will respond. By doing so, you risk losing control of your messaging, providing unintentional misinformation, and possibly making the situation worse. Just like preparing for a physical emergency, you should have a detailed plan developed on how to respond to different types of media situations. This plan should outline your points of contact, response procedures, and information disclosure rules.

Have one designated point of contact - Decide before an incident occurs who will speak on behalf of your organization, and direct all media inquiries to that person ONLY. Doing so will ensure a consistency of reporting, and help avoid creating message “conflict” within your own organization. I recommend that this person not be the chief producer or venue manager if at all possible. In the event of an emergency, their focus should be on offering whatever assistance and resources are needed by investigators and employees, not on handling the media. I have found marketing personnel to be particularly suited to the task, as they are usually trained in handling media inquiries and likely have existing media relationships. Which brings us to...

Build media relationships before they’re needed - Make efforts to build a strong relationship with your local media outlets before a “media emergency”. In the event of an incident, you’re much more likely to secure “neutral” reporting (in most cases, forget about favorable) if you’re on familiar and friendly terms with the reporting outlets.

Make sure your staff knows what to do - if an incident occurs during your event, it may only be a matter on minutes before the media is knocking at your door. Make sure ALL event staff are trained in, and aware of, your media policy, and that they are directing all inquiries to your designated media contact. It’s also important to remind them that....

No comment is one - Never say the words “no comment” to a reporter. Although your intentions may not be brusk and evasive, it may come off as such to reporters. If you’re not at liberty to speak on a situation, simply say that they’ll need to talk with your designated media contact, and make an effort to reach that person as soon as possible.
These tips are admittedly written from the perspective of the media being a hostile entity - that is, one that actively seeks to paint your organization in a negative light. To be fair, this is not always the case - most news organizations are decidedly fair in there investigation and reporting of incidents, regardless of who’s involved. However, the media today (especially television) has become reliant on human interest and borderline sensationalism to attract viewers. Their primary objective is no longer to simply report the news without bias or commentary. Rather, their role of most modern news agencies has become to repackage the facts in such a way as to confirm what their target audience already believes. Mind you, no professional news organization will blatantly misrepresent the facts of the case. However, the tone and language of the actual reporting can make a difference in the public’s perception. So as long as the public sides against business whenever an incident occurs, the media’s reporting will reflect that. All the more reason to be prepared for their arrival.

Our Week on the Web - 2011-10-23

Our Week on the Web - 2011-10-23

Sunday, October 16, 2011

Project Management in the Concert Industry








I’ve often said that most concert professionals wound up in the industry by accident. They blindly answer a job posting, or deliver a package to the right person, and BAM! - they’re taken under someone’s wing and the die is cast. Although this might be a romantic notion (and in the above cases, actually true), I must admit it’s a slight exaggeration. Yes, most of us began our professional lives in the corporate world, the service industry, or in the trades. But our entry into the concert industry is usually the calculated result of hard work, effort and a fair amount of luck.

Unlike many other industries, there’s no “fast-track” way into the concert industry. Although most professionals in the field today have some form of advanced degree, few went to school specifically to learn the craft. We’ve had to figure it out as we went along, learning from those who came before us and our own stupid mistakes. As a result, we often pay little mind to the concepts and theories behind what we do. We just do it.

This is not to say that there’s no deeper theory behind our actions. Sometimes it just takes an outside professional to point it out to us.

It’s with this in mind that I point your attention to the following presentation by Susan Dodia, given this past August at the UT Dallas Project Management Symposium. Dodia, a former venue employee and current project manager, addresses how many concepts within professional project management are utilized within the live music industry. It’s a well-researched, informative, and highly enjoyable read, especially if you’ve always wondered whether your skill-set has a larger professional application. I encourage you to check it out (and not just because I'm quoted).

Our Week on the Web - 2011-10-16

Sunday, October 9, 2011

Our Week on the Web - 2011-10-09

Our Week on the Web - 2011-10-09

Thursday, October 6, 2011

The Punk Rock CEO








I do not own an iPad.

I do not use an iPhone.

I haven’t even owned a real iPod since my second-generation brick was stolen nearly 7 years ago.

I’m constantly astounded that you’ll find more people hanging out in the Apple Store than in the mall’s food court.

In truth, I’ve never really bought into the “Cult of Apple” at all. Mostly, I’ve found their products to be beautiful and functional, but not necessarily the life-altering technologies most make them out to be (with the glaring exception of the iPod, of course). Perhaps it’s due to some hidden contrarian streak, but I mostly couldn’t be bothered. If it does the job, any tool will due for me. Which is not to say I don’t mourn today for the man behind them.

What Steve Jobs represents for me is not technology. It’s not design, or marketing genius. It’s freedom, courage, determination, and a healthy dose of the rebellious, “fuck you” attitude lacking in most modern entrepreneurs who “make it”. Most eventually get swallowed by their board (as Jobs did himself once), or their product, or their own ego. They lose the edge that made them successful. Not Steve. Although many saw him as sort of a No-Cal Quazi-Zen guru type (is that even a term?), I’ve always seen him in a different light. He was the punk rock CEO, of which few truly remain. Steve was uncompromising in his vision, even when it failed him. He trusted his instincts, and in the course of running a company changed the world forever. Even though I may not drool over Apple’s latest offerings, I’ve always had respect for where they came from, and more importantly the spirit behind them.

RIP Steve.

‘Have the courage to follow your heart and intuition’ “Your time is limited, so don’t waste it living someone else’s life. Don’t be trapped by dogma — which is living with the results of other people’s thinking. Don’t let the noise of others’ opinions drown out your own inner voice. And most important, have the courage to follow your heart and intuition. Everything else is secondary.” - Steve Jobs

Sunday, October 2, 2011

Making Your Event Bicycle-Friendly








Portland, Oregon. Or as one might otherwise call it, Bike City, USA . With the possible exception of Copenhagen, there’s no town on earth that has such passion and respect for the bicycle. It’s a love that extends from soup to beer, a testament to the belief that anything that can be done can be done on two wheels (which is not to say that you should). So here in Portland, integrating bicycles and bike culture into the event environment is common practice. But for those of you in less bicycle-friendly areas of the country, you may not have given much thought to the benefits of encouraging your guests to consider alternate modes of transportation. In fact, helping them leave the car at home will not only promote health and sustainability, but with reasonable planning will help tremendously with your traffic and parking operations.

If the location of your event site makes cycling feasible (sorry, Burning Man), here are a few ideas that can help encourage your guests to ditch the Dodge for the night:

Designated bike parking - In lieu of simply installing bike racks, consider creating a complimentary bike parking “corral” at your event. Make sure this area is close to the facility, well-lit, and continuously monitored by event personnel. As an added bonus, bicycle corrals are excellent sponsorship opportunities for a local bike shop, and I’ve found them to be an easy sell. They may even consider offering tune up services while guests are at the event increasing both promotional or revenue opportunities.

Recommend bike routes - Although there are several sources online that offer recommended point-to-point bike routes, these are often out of date and decidedly questionable. Instead, consider positing a list of recommended bike routes from various locations on your event’s website. I recommend developing these in conjunction with your local law enforcement, or at a minimum notify them to expect the possibility of increased bicycle traffic. Printed maps may also be distributed to local bike shops, and could include additional marketing opportunities for appropriate clients (healthcare, grocery, or fitness).

Offer free parking and/or rebates - If you charge for parking onsite, promote the fact that bicycle parking is free. If the cost of vehicle parking is included in your event ticket price, offer those riding bikes a rebate in the amount of the parking charge which can be utilized onsite. For example, when a guest checks their bike at the bike corral, have the attendant stamp their ticket. The guest may then show their ticket stub at any concession stand for a free bottle of water or soft drink. The concession stand will then punch a hole in their ticket stub directly over the stamp to prevent re-use.

Use bike shops as distribution points - If you’re conducting special ticket promotions (ticket vouchers, coupons, etc), consider using local bike shops as a primary distribution point. Doing so not only drives customer traffic to a potential sponsor (see above), those utilizing the promotion would be exactly the demographic most likely to cycle to the event.

Or be really ambitious and just power your event with bicycles.

Our Week on the Web - 2011-10-02

Our Week on the Web - 2011-10-02

Our Week on the Web - 2011-10-02